On a Friday night, a cancer patient is admitted to the hospital with severe pneumonia and fluid-filled lungs. Through most of Saturday she gasps for breath before the doctor on-call arrives. Though she is in pain, the physician is hesitant to call in the pulmonologist, who's busy with a more critical case.
By evening, though, he requests a consult. The nursing staff tries to reach the specialist but can't connect with him for several hours. When he arrives at last, he immediately orders the patient's lungs be drained.
What went wrong here? One could argue a lot of things, but inefficient communications and poor collaboration top the list. Would putting better communications tools in the hands of medical professionals have made a difference? How would it have changed the patient outcome?
Replay Let's rewind and see.
With more robust communications tools, the staff admits the patient on Friday night and immediately sends an emergency text to the patient's pri..