The desk phone continues to be a core part of many organizations. However, the demise of certain older PBX companies (Nortel), and the financial state of some current players, like Avaya, has brought the long-term viability of these systems into question. While some companies have decided to keep an unsupported platform for their telephone system and use either internal or external solutions to keep it running, for others this is not an option.
In hospitals, communications systems are a life or death concern In the healthcare sphere, communications are more than just the phones; it is a critical part of delivering the care that facilities and organizations are chartered to do. In fact, communications failures are a large contributor to adverse clinical events and outcomes. In a retrospective review of 14,000 in-hospital deaths, communications errors were found to be the leading cause, twice as frequent as errors due to inadequate clinical skill. Communications systems are critical for..