In this video blog post Tony Pereira explains how the internet of things is giving machines a voice and how Mitel is powering connections through IoT technologies.
From the Video: Mitel is not just a phone company. I mean, Mitel powers connections and connects not just people and phones but it also connects to Excel environments. It connects to IoT systems, it connects to databases, connects to the web. So a lot of things, Mitel's all about powering connections. IoT basically allows us to expand what we can do.
It allows us to do things that previously would have been very difficult, like monitoring, sensing, looking at situations. Automating the triggering of special conditions and really allowing people to work more efficiently. So the secret is, how do you enable the human element into IoT? How do you give machines a voice? That's really what Mitel's gonna be doing. We're gonna be able to allow those IoT sensors and devices that do lots of wonderful things.
Th..

In 2024, the global unified communications market size is expected to reach USD 143.49 billion. That's a lot of growth and a lot of change in business communications technology and strategies. Who can keep up with that? With this list of top unified communications thought leaders, you can. Save yourself some time endlessly cruising the web and follow these 25 industry experts to keep a pulse on the unified communications landscape.
Influencer: Evan Kirstel
Twitter Profile: @evankirstel
Twitter Bio: Helping #B2B #clients with #SocialBiz in #Enterprise #IoT #Telecom #Cloud #Mobile #DigitalHealth #Cybersec
Influencer: Dave Michels
Twitter Profile: @DaveMichels
Twitter Bio: Speaker, author, founder of TalkingPointz. Covering enterprise communications
Influencer: Martin Steinman
Twitter Profile: @martin_steinman
Twitter Bio: I work with international tech startups that want to get established in the U.S. Partner DAT Venture, mentor/judge at MassChallenge, MIT CHIEF.
Influe..

In 2024, the global unified communications market size is expected to reach USD 143.49 billion. That's a lot of growth and a lot of change in business communications technology and strategies. Who can keep up with that? With this list of top unified communications thought leaders, you can. Save yourself some time endlessly cruising the web and follow these 25 industry experts to keep a pulse on the unified communications landscape.
Influencer: Evan Kirstel
Twitter Profile: @evankirstel
Twitter Bio: Helping #B2B #clients with #SocialBiz in #Enterprise #IoT #Telecom #Cloud #Mobile #DigitalHealth #Cybersec
Influencer: Dave Michels
Twitter Profile: @DaveMichels
Twitter Bio: Speaker, author, founder of TalkingPointz. Covering enterprise communications
Influencer: Martin Steinman
Twitter Profile: @martin_steinman
Twitter Bio: I work with international tech startups that want to get established in the U.S. Partner DAT Venture, mentor/judge at MassChallenge, MIT CHIEF.
Influe..

If you’re a small business, you’ve got a lot riding on your vendors. So, when you’re looking at phone and collaboration systems, it’s important to choose a vendor that’s reliable, proven, trustworthy and also offers technology that works for your business needs.
Here are some guidelines to help you make sure you’re choosing the right vendor for your business.
See what the analysts say When researching a VoIP phone system, evaluating objective third-party resources is one of the most crucial steps in the process.
Carefully evaluate the feedback from trusted sources like Gartner, who evaluate all the competitors in a given space and provide extensive feedback on the pros and cons of each company’s VoIP offering at the product level.
A good evaluator will include multiple companies and give strengths and weaknesses of all.
Scrutinize the feedback and make sure any review or award isn’t from a “pay to play,” company, where rankings or awards are determined or influenced based on spen..

It’s that time of the year again, budgets are being finalized and you just got the dreaded email saying you need to find a way to cut 10% off your IT budget. You run through the usual opportunities; conferences, travel, training, coffee service, your phone system—well that last one’s probably not on your short list. However, that does show up on a lot of IT leaders’ radars as a cost cutting opportunity.
Unfortunately, the conversation is generally short-sighted and organizations rarely have a true picture of the costs of a phone system. So, many companies look to open source phone system options as alternatives to more established systems that typically have “sticker prices.” On the surface, open source systems have a reputation for being famously inexpensive. Start with a little bit of know-how, add some IP phones and you’re in business, right?
If only it were that simple.
The up-front costs of an open source phone system might be slim to none, but the more you dig, the more you fi..

On December 20, 2016, following a year of consultation, Ofcom (UK communications regulator) updated the rulebook regarding the Persistent Misuse of Electronic Communications Networks, detailing when Ofcom will use its powers to stop any persistent misuse and impose penalties of up to £2 million.
Whilst the changes to the rules can be deemed subtle, effective March 1, 2017, Ofcom’s priority is to tackle silent calls and abandoned (or dropped) calls. They also highlight misuse associated with dishonest gains (scams), CLI (Caller Line Identity), breaches of PECR (Privacy and Electronic Communications Regulations), abuse of technology, manipulation of allocated telephone numbers, number scanning and fax scanning. You can find full details here on Ofcom’s website.
So, if you’re running an outbound call centre or blended call centre, it’s critical to check that your operations are within the new rules for silent and abandoned calls.
The good news is that the new rules favour the responsi..

2016 was a busy year for us, and a busy year for communications. New technologies are rising. Old technologies are evolving. Divergent functions are converging. We've covered a lot of it on our blog—and for a quick refresher on this busy year, here are our top posts of 2016.

1) 10 Reasons Companies Are Moving Communications to the Cloud Today There’s lots of buzz around the cloud these days and cloud communications is no exception. But buzz isn’t always an indicator of a business case for technology purchases. Smart businesses are asking what’s driving the rush to the cloud—and they’re getting solid answers. So why are so many businesses moving communications to the cloud today? Here are 10 real-world reasons.
Go to the post >
2) Technology in Business Communication in 2025 Ten years seems like a long time, especially in the world of technology. Concepts like wearable technology, RFID and geofencing have already shown what the future could look like, but how does that translat..

At Mitel, we’re fortunate to work with an incredible partner community full of deep, diverse expertise. So, each month, we’re going to share some of that expertise by highlighting partner blog posts about the business communications topics relevant to modern IT pros.
Bluetooth Mesh Network Promoting the Development of the Internet of Things (IoT) By Arrow
Transmission distance limitation is a common problem for the existing wireless networks: if it is necessary to transmit the information over a longer distance, a larger power is required, i.e., more power will be consumed. This is a technical bottleneck for the IoT that requires minimizing the power consumption. A new Bluetooth Mesh Network technology will solve the problems of transmission distance versus power consumption to bring new opportunities for the IoT development.
Read the post >
5 Ways to Manage Your Business While on Vacation by Frontier Business Edge
It’s not easy taking a vacation when you have a business to run. F..

Connections matter in the information economy. But there are obstacles to staying connected—in-building coverage, international travel, and roaming limitations from cellular carriers. This has cause businesses large and small to offer Wi-Fi to bridge the connection gap carriers have left.
Some companies offer Wi-Fi connections for the benefits of their employees or to keep costs down. But other companies are recognizing the value of filling that connectivity gap and considering ways to monetize their Wi-Fi networks by offering connections to their customers—for a fee. It’s an area of untapped opportunity and revenue streams for many businesses.
Monetizing Wi-Fi calling into a revenue stream isn’t always a straightforward proposition, though. So to help make sure you’re well positioned to take advantage of this trend, here are several things to consider when thinking about setting up a Wi-Fi calling service.
Not sure what exactly Wi-Fi calling is? Read What is WiFi Calling and How Do..

When we think of call centers or contact centers, the image of a repetitive environment with long hours and low pay can come to mind. The reality today is very different, with many contact centers adding high-value services to their own organization, or even to others which have contracted them.
In fact, successful contact centers can find themselves taking on more and more roles as they deliver great results.
Read the H1 Communication AB case study > This means that the contact center technology has to keep up with the changing requirements of the work patterns taking place in the contact center.
For instance, as consumers shift their media preferences beyond telephone calls to interact with organizations, so the contact center needs to cater for email, SMS messages, webchat, social media and so on. It is often the case that these other media types were previously handled in other areas of the organization, so the contact center needs to show excellence in all media channels to att..