When you combine business communications, mobility and the cloud, something wonderful happens: borders disappear, barriers collapse, costs drop, and productivity rises. It’s happening today at businesses around the globe through the power of cloud communications. If this sounds like the kind of business you want, it’s time to move your voice, collaboration and customer service to the cloud.
Hosted VoIP: What is it? Hosted VoIP. Cloud IP. Virtual office phone system. There are a lot of names for this newest advancement in telecommunications technology. Basically, a hosted VoIP phone system is just like a high-end, on-premises PBX—only the infrastructure and hardware that makes it work are taken care of by a hosted VoIP service provider like Mitel.
Who uses it? To understand cloud-based VoIP service, you have to start by understanding the cloud. You’ve probably heard of the cloud before—it’s that thing that exists in a faraway galaxy, only accessible by IT geniuses. Actually, not so mu..

Technology is no longer a limitation for growing businesses. Your success in this market shouldn’t be a function of how much money you have and how much money can you invest in these critical technologies.
It now becomes how fast you can get to market and how agile you can be; how good your product is and how much better can you serve your customer than competitors. That’s what competition is about.
Whether you can take a phone call or whether you can collaborate internally should not be the barrier to entry – It should be whether I can do a better job fulfilling the customer’s need than you can. And when it becomes that, growing businesses can compete at any level. That’s what we hope to do when we say powering connections.
Watch the video for four crucial steps to utilizing those tools.

Hello, my name is Ryan Smith and I lead the SMB customer segment for our Product Marketing Team at Mitel.
There’s one of the things that we talk a lot about, and we create this differentiation b..

Mitel is exhibiting at Gitex 2017 at the Dubai World Trade Center.
Meet us at the stand Join Mitel at stand Z-J30 to discuss your best path to game-changing communication and collaboration. Meet us to discover more about Mobile-First Solutions, Cloud, Digital Transformation, Collaborative Enterprise, Customer Experience, Connected Guests and view live demonstrations. Schedule an appointment Meet with us at Gitex to discuss your areas of interest or view a live demonstration. Schedule an appointment › Want more information? Find out more about Mitel at Gitex ›
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SD-WAN (Software-Defined Wide Area Network) technology is redefining the reliability of network performance, giving companies of all sizes assured quality of service and the peace of mind to know that their business-critical traffic (like voice, video and virtual desktop apps) will always be top priority.

Get the power to control and manage your networks so the applications and services you choose have top priority over any other Internet traffic. SD-WAN can provide five key benefits to your business:

1. Assure reliable network performance Degraded communications performance reduces productivity to a crawl and drains IT resources as they work to troubleshoot network problems. SD-WAN provides reliable hosted unified communications application performance by auto-detecting the fastest network path to optimize connectivity and speed.
2. Simplify your network management IT staff can monitor and control your WAN from a centralized cloud-based view, whether you have one, two, or hundred..

At Mitel, we’re fortunate to work with an incredible partner community full of deep, diverse expertise. So, each month, we’re going to share some of that expertise by highlighting partner blog posts about the business communications topics relevant to modern IT pros.
Cloud-based UC gains traction By Allstream
The forecast is looking pretty sunny for cloud-based unified communications (UC). Transparency Market Research predicts the value of the global UC-as-a-Service (UCaaS) market will grow from US$5.6 billion in 2013 to US$37.8 billion by 2022. (In case anyone’s wondering, that’s a wow-worthy compound annual growth rate of 23.4 per cent.) Cloud UC is gaining traction with businesses big and small, according to Ovum’s 2017 UC Trends Study. SMEs see it as a way to devote less IT resources to communications applications, Ovum says, while larger enterprises view it as a way to replace complex multivendor PBX networks and move communications spending from capex to opex.
Read the post >
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Today’s mobile customer is more intelligent and more social than ever before. They tend to spend more time on social media, and share personal details about themselves. But they also have higher expectations. There’s a lot of pressure on having a great experience each time customers interact with your brand, whether you are a mobile phone company, a utility company or a retailer. Businesses are responding by prioritizing the customer experience as a competitive differentiator. According to Forrester, 89 percent of businesses are planning to compete mainly on customer experience.1
Need more information on how to have an exceptional customer experience? Download Customer Experience For Dummies now. > What does it take to stay competitive in this kind of environment? In the past, contact centers and web teams have been operated and staffed separately. With the digital transformation of customer experience, however, we now see these two functions merging. Your business needs to consider t..

Troubleshooting problems is among the IT community’s top problems when managing voice network performance. According to a recent survey, 90% of the time it takes to resolve network problems is spent finding its source. Without the right voice network performance management tools at your fingertips, you’ll be spinning your wheels. To help you tackle your voice network problems, we’ve put together a list of four troubleshooting tips, tried and true from managing the performance of more than 10,000 devices around the globe.
Tip #1: Detect Call Quality Problems at an Early Stage The earlier a problem is detected, the less impact it will have on users. It will also cause less panic and be resolved faster. The key here is a monitoring system that uses thresholds to drive performance alarms. Thresholds for voice quality, for example can be set to generate warning alarms for potential or impending problems, before any significant effects have been felt. Problems that are less critical for you..

Digital transformation — the rapid evolution of technology used to connect people, things and information — has been a trend in business for years now. This means that upon graduating, many high school students will enter a workforce where employees often spend more than six hours a day using digital tools to communicate[1].
And, in order to prepare students to thrive in these digital environments, elementary schools through high schools are starting to undergo their own digital transformation, passing on benefits to administrators, staffers and parents as well. Amid this transformation, schools have a number of considerations of how digital transformation is altering the educational experience. Here we look at the top 12 education technology trends your school should prepare for.
1. Parents are interacting more and more with teachers and administrators. Parents often have meetings several nights a week with teachers and administrators, and from parent-teacher conferences to back-to-..

While good communications between staff and customers matter to all businesses, for the hospitality industry the stakes are even higher. Online ratings and reviews can dramatically affect your hotel’s bottom line, and how you handle your guest experience will dictate whether and how well your guests review your hotel. Here are a few key hospitality-specific communications challenges that can make or break your guest experience, and a few ways to solve them with the right hospitality technology.
Challenge #1: Limited resources, particularly at night The hospitality industry is a 24/7 business, but at night hotels typically have reduced staff numbers. On-duty staff are left multi-tasking, and can miss crucial communications while away from the front desk tending to other matters.
The solution: Automation and effective mobile technology. When your staff numbers are down, it’s important to take advantage of hotel technology that can automate responses to certain types of calls. Features ..

While good communications between staff and customers matter to all businesses, for the hospitality industry the stakes are even higher. Online ratings and reviews can dramatically affect your hotel’s bottom line, and how you handle your guest experience will dictate whether and how well your guests review your hotel. Here are a few key hospitality-specific communications challenges that can make or break your guest experience, and a few ways to solve them with the right hospitality technology.
Challenge #1: Limited resources, particularly at night The hospitality industry is a 24/7 business, but at night hotels typically have reduced staff numbers. On-duty staff are left multi-tasking, and can miss crucial communications while away from the front desk tending to other matters.
The solution: Automation and effective mobile technology. When your staff numbers are down, it’s important to take advantage of hotel technology that can automate responses to certain types of calls. Features ..