Effective Solutions To Help Clients Achieve Business Objectives.

Voice Solutions

Voice communication remains one of the most preferred communication methods in business today and it is critical that every business, big and small, invests in an effective voice solution.

At Open V we have redefined the idea of traditional business telephony systems, with modern communication tools. We offer services such as VOIP, cloud-based PABX, and Call Center Solutions.

  • VOIP
  • PABX
  • Call Centre
  • POPI Complaint Voice Loggers
  • MS Teams Integration
  • Budget Barring & Management Reporting
  • Patton Gateways for Analogue and Legacy PABX’s
  • CRM Integration
Communication Services

Our Voice Service Solutions

Business-oriented solutions for complete communications coverage.

Voice Systems

Our Voice Systems offer the latest features in communications technology including integrations with Microsoft Teams and CRM solutions as well as POPI Complaint Voice Loggers. With our virtual secretary your business can utilise the power of automation to increase lead generation and improve customer satisfaction.

We have a dedicated team of VOIP, PABX & Network Infrastructure specialists to assess your business so that we can put together a solution that best fits your specific needs. You can trust that we will deliver phenomenal service at competitive rates.

Voice Features:

  • Anti-Fraud
  • Budget Barring
  • Redundancy
  • Virtual Secretary
  • Number Porting and Geo-numbering
  • Per Second Billing
  • Microsoft Teams Integration
  • CRM Systems Integration
  • POPI Complaint Voice Recording

PABX Solutions

Our PABX systems come with a user-friendly interface, utilising tabs to make them both efficient and easy to use. Security is of vital importance and our systems offer various levels of protection against cyber threats.

Call Features:

  • Three-Way Calling
  • Call Transfer
  • Call Waiting
  • Video Calling

 

Unified Communications

  • Video/Audio Conferencing
  • Chat
  • Voicemail To E-mail
  • Call Recordings Access
  • Multiple Devices Per User
  • Patton Gateways for Analogue and Legacy PABX’s

 

Security

  • Built-in Firewall
  • Intrusion detection and blocking
  • User Permission Management
  • Call Encryption (SIP TLS, sRTP)
  • Password Strength Indicator
Features

Unified Communication
Unified communication is the combination of multiple enterprise communication channels, such as voice, video, personal & team messaging, voicemail, and content sharing. Unified Communication systems provide a host of benefits to businesses including better customer engagement and satisfaction, reduced cost, increased revenue, and improvement in overall efficiency.

Open V’s Managed Voice Services offers the implementation, management, and integration of complete Unified Communication solutions. We offer businesses the total power of a unified communications system allowing you to communicate no matter where you are located.

Some key features of our Managed Voice Services:

  • Business Phone Systems
  • Desk top Solutions including DECT
  • Mobility Solution
  • Collaborations
  • Call Centre Solutions
  • POPI Complaint Voice Loggers

 

Call Centre Solutions
If you require the ability to measure and manage your performance with regards to voice communications, or if you need to automate certain business processes, you will definitely benefit from our Call Centre Solutions.

Features and Advantages of our Call Centre Solution:

    • POPI Complaint Call Recording
    • TMS User Management
    • Data Reporting & Analytics
    • Inbound enquiries and outbound contacts by phone
    • Interactive Voice Response/Virtual Secretary
    • Real-time monitoring

 

POPI Complaint Voice Loggers
One of the key features of Open V’s Managed Voice Services is its POPI complaint voice recording. But what does that mean exactly?

The “Protection of Personal Information Act” (POPIA) aims to ensure that any individual’s personal information remains protected and cannot be unlawfully collected, stored, and used.

In the business world today, we are confronted with an overload of information, so it becomes especially difficult to regulate the information your business collects to ensure POPI compliance. Fortunately, we can relieve some of that stress, by providing a completely POPI complaint voice recording solution.

Our Business Services

Business Solutions

Managed Voice Services, Network Management & Infrastructure, Tailored Software and Business Management Solutions.

Would You like a FREE assessment?

Our team of specialists are ready to put together the perfect solution for your business.

Would You like a Quote or FREE assessment?

Port Elizabeth

East London

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