Effective Solutions To Help Clients Achieve Business Objectives.

CRM & Business Management

Ensure that no detail of a customer’s relationship with your business slips through the cracks. Open V provides an enterprise CRM solution (Hosted or On-premises) that facilitates cooperation, boosts efficiency, and increases customer satisfaction, tailored to your business needs no matter your budget.

Our priority is your business’s success. As a Bitrix24 certified partner, we make every effort to ensure your business’s objectives are reached. 

  • Capitalise on More Opportunities
  • Ensure Exceptional Customer Experience
  • Increase Productivity
  • Be More Competitive

What do we offer your business?

Communications

Your company. United.
Activity stream, group chat, calendars, workgroups and other collaboration tools at your disposal. Our CRM system also offers integration into your company’s existing PABX system.

Tasks & Projects

Get more done.
Workflows, time tracking, workload planning, external users and more.

CRM

Grow your sales.
Improve conversion rates, automate marketing and serve your customers better with our free CRM.

Contact Centre

Love your clients
Provide real time support via popular communication channels. Social networks, messengers, telephony, email or live chat.

On-premises or Hosted

We offer a solution to suite your business’s specific needs. Whether you are on a budget and need a hosted version or your business needs are more intensive, and you require a more versatile on-premises version.

Training & Implementation

We provide a complete implementation of our CRM & Business Management Solution into your company’s existing processes. With in depth training of your staff, you’ll be reaping the benefits of out enterprise CRM software in no time.

CRM System Services

Our Enterprise CRM Solutions.

Transform your business with customisable CRM tools that grow with you.

Legal

In between advertising and employee management, analytics, and legal process outsourcing, law firms indeed have a lot on their plate. Are your attorneys are struggling with an abundance of tasks, while your marketing team fights another battle for a competitive edge? Open V’s enterprise CRM & Business Management system ensures that you have the internal structure you need so that you can focus on serving justice.

Every legal team can benefit from having the right client management tools. Not only can they help organise large amounts of information, but it helps improve communication within legal teams and with clients.

What we offer your firm:

  • Tasks & Projects
    • Legal teams need to ensure that no detail is forgotten. Our system allows you to set up tasks for easier project breakdown and collaboration.
  • Real-time Communication
    • Our client management tools facilitate communication with video conferencing, telephony, and real-time chat channels. We also ensure communication records are POPI complaint.
  • Storage & File Sharing
    • Our CRM system allows businesses to use document sharing and storage. Utilise access permissions so you can send documents to clients and specific team members while keeping all your information secure.
  • Scheduling & Calendar Syncing
    • Create and share calendars within teams or alone so that you can always stay on track.
  • CRM
    • Manage client relationships better with in-task notes, reminders, improved communications, and scheduling.
  • HR
    • Support your HR team by making their job easier. Track employee time and benefits, build reports, create invoices, and more.
  • Email Marketing Automation
    • Bump up your legal office’s marketing campaign with easy-to-use, automated email marketing.
  • Employee & Workload Management
    • A project manager can view, create, and manage workload for employees to keep projects on track.
  • Mobile App
    • Stay connected, even on the go. All the client management tools available on the desktop are easily accessed through the Bitrix24 mobile app.
  • Report Builder
    • Spend less time writing reports and let our client management tools create them for you.

 

Why choose our CRM & Business Management Tools?

  • Improve business process mapping to optimise efficiency
  • Collaborate with clients and manage relationships
  • Send invoices from CRM with a single click
  • Keep confidential documents on drive, locked and secured
  • Employ automation to reduce time spent on administration
  • Offer transparency
  • Communicate and share while outsourcing
  • Beat competition with automated email marketing campaigns

Retail

Open V CRM & Business Management Solutions: Win the Battle of Sales and Improve Your Customer Satisfaction.

Overwhelmed by the ever-increasing customer expectations? In the new world of big data, smart retailing is all about Customer Relationship Management. Open V can help your business to create seamless and personalised shopping experiences that lead to better sales, increase brand loyalty, and boost sales conversions. Win customers over by revealing hidden needs and building deeper connections.

Open V’s CRM & Business Management Solutions can help you better manage your retail business. With more organisation and better record-keeping abilities, our customer database software can help you maximise your pipeline management.

What we offer your retail business:

  • Omni-channel Customer Service
    • Using our customer database software will help service your customer service department. Expand your capabilities with bots and AI on your website too.
  • Sales Analytics
    • How your website performs and the way visitors find your site is important information to use for retail. Track your analytics and gain valuable insights into marketing plans.
  • Marketing Analytics
    • Compiling your customer database software will help you leverage your marketing efforts to potential buyers.
  • Lead Tracking
    • We aid in your pipeline management by capturing leads, gathering information, analysing data and improving your market efforts towards your target audience.
  • Automated Invoices
    • Keep all your work on one central platform with the ability to create invoices and improve sales tracking.

 

  • Chatbot & AI Support
    • Communicate with your site visitors more easily by utilising our chatbot and AI. This support extends your company’s capabilities.
  • Email Marketing
    • Reach out to potential and current customers with an email marketing campaign, utilising all our automated email marketing tools.
  • Storage & File Sharing
    • Our CRM system allows businesses to use document sharing and storage. Utilise access permissions so you can send documents to clients and specific team members while keeping all your information secure.
  • Mobile App
    • Stay connected, even on the go. All the client management tools available on the desktop are easily accessed through the Bitrix24 mobile app.
  • Report & Sales Funnel
    • Use our customer database software to create accurate reports faster and oversee sales funnels in the pipeline management process.

 

Why choose our CRM & Business Management Tools?

  • Get a 360-degree view onto each interaction.
  • Master the entire customer lifecycle and close sales faster.
  • Inspire your team to deliver outstanding customer experience with shared workspace and universal contact centre.
  • Engage with customers on multiple communication platform options.
  • Deliver more absorbing, immersive, and personalised experiences.

Travel

Open V CRM & Business Management Solutions: An Improved Travelling

Are you struggling to organise all those tiny details about your clients and their trips, flights, and cruises? Is the workflow so challenging that your agents have started to lose their edge? Are there leaks in your lead pipeline? Open V has a perfect solution for all your travel management problems.

Collect, store, and manage client and vendor data, build long-term relationships, automate tasks, encourage productivity, and streamline your sales process, all from a single platform.

Say goodbye to all your travel-related problems with Open V’s CRM & Business Management Solutions.

What we offer your agency:

  • Employee Management
    • Keep track of all employee information in one place. Employees can track their hours, manage calendars, and update notes in their project management tools.
  • CRM
    • Improve your pipeline management with our CRM tools. Track client locations, needs and notes from interactions with our project management tools.
  • Customer Contact Centre
    • Get the customer support where you need it. Whether you have a website that needs support from AI and bots or you want a customer call centre, we can help.
  • Tasks & Projects
    • Allow your teams to collaborate effectively, no matter where they are in the world, to get the job done. Make jobs easier with process automation so tasks recur as needed.
  • Scheduling
    • Use scheduling tools to oversee your pipeline management. Schedule client and team meetings easily and use built-in communication tools.
  • Calendars
    • Share events with others or keep a personal calendar to stay organized and manage your time effectively. Community calendars can help everyone know where they are while keeping pipeline management on track.
  • Integrated Telephone Systems
    • Utilising integration telephone systems, allows agents to call any client or team member from anywhere in the world within our CRM platform.
  • File Sharing & Storage
    • Part of pipeline management is getting documents signed and sharing files digitally especially when distances are a factor. Use access permissions to keep the information confidential.
  • Report Builder
    • Since all your information is stored on our CRM platform, reports are easy to build, send, and store.

Why choose our CRM & Business Management Tools?

  • When your clients don’t know where they want to go, our CRM does
  • Streamline your in-house operations to provide stellar offshore experiences
  • Make your marketing campaigns as alluring as your destinations
  • Stay in touch with your globetrotting clients wherever they are

Transportation & Logistics

Open V CRM & Business Management Solutions: Fine tune your business processes.

Not only do Transportation and Logistics SMEs need to help their clients remain competitive, but they also have their own competition to beat. Your clientele expects you to be fast on the road, but it is something you cannot do without fast in-house support. If your IT infrastructure is slowing you down, it is time to find modern solutions and tools that will speed up your performance.

If you are looking to improve your company’s efficiency, our task management tools are perfect for you. Our features will increase your business capabilities and make a project manager’s job easier.

What we offer your business:

  • Real-time communications

Our system, offering telephony, HD video conferencing and chat capabilities, allow staff and clients to communicate in real time with the project manager or company representative. This helps you provide a higher level of customer service and collaborate as a team.

  • Task & Projects
    • The task management tool allows a project manager to quickly create individual or team tasks. Track hours, give updates, and keep notes with our professional software.
  • Document Management
    • Manage your documents more efficiently by storing them in a cloud. Using access permissions, you can view, send, and receive contracts with clients digitally without giving access to all documents that your company stores.
  • CRM
    • Client relationship management is a big part of the transportation business. Use the task management tool, calendars, and communication features to keep the customers happy and your team informed.
  • Customer Contact Centre
    • Increase your capabilities for customer communication with our customer contact centre. Our tools allow you to route calls, look up orders, and track information in one convenient software program.
  • Time Management & Calendars
    • Make better use of time with our task management tools. Keep everyone informed on important meetings and events with calendars or track tasks for accurate project estimates.

Why choose our CRM & Business Management Tools?

  • Optimise internal organisation and management.
  • Centralisation and transparency are key to achieving operational efficiency.
  • Build long-term B2B relationships with our CRM.
  • Automate scheduling, recurring invoices and query response.
  • Use Open Channels to keep your clients and their customers in the loop during transport.
  • Real time communications

Restaurants

Open V CRM & Business Management Solutions: AI-Driven Marketing for your Restaurant | More guests. Less hassle. Maximum efficiency.

Open V offers a single platform to manage orders, run marketing, and handle customer relations. Our CRM is designed to be fully integrated into your business processes and help you make the right decisions. Transform the way you engage with your guests and employees, from sales and marketing automation to inventory management and customer service.

What we can offer your restaurant: (Icons List)

  • CRM & lead management
    • Generate leads and get them moving down the sales funnel automatically. Track your marketing costs and calculate ROI to see which channels work best.
  • Sales & marketing automation
    • Promote your brand and run marketing campaigns targeted at specific customer segments via Facebook, Instagram, messengers, email, SMS, and push notifications.
  • Payroll & team management
    • Track working hours via online time clock. Navigate easily thru multiple pay rates. Ensure accurate payments & tax calculations for every pay period.
  • 24/7 customer service
    • Enable live chat on your website to handle orders and provide quality customer service. Set up a chatbot for quick replies & smart request routing.
  • Online ordering & payment processing
    • Take and process orders online. Accept payments directly in your CRM, track orders online and get orders delivered directly to your clients.
  • Ideal for takeout/delivery
    • With our CRM & Business Management Solution, you can easily switch to takeout/delivery, take orders, accept payments, organise and track deliveries – all done via a single online platform.

 

CRM & Lead Management

Integrate your CRM solution with your POS and collect customer data from multiple sources. Create segments and set up automation rules to let your CRM do the lead qualification job for you.

  • All your customer data is stored safely and securely. Navigate thousands of records with style and ease
  • Use automation rules to collect and organise customer data faster
  • Get amazing customer insights to understand how your guests engage with your business

 

Sales & Marketing Automation

Keep your guests coming back by running targeted marketed campaigns via Facebook, Google Ads, email, push notifications, messengers, and other platforms. Track and analyse all the actionable metrics from your marketing campaigns in our Sales Intelligence centre.

  • Nurture your guests with marketing campaigns that show your appreciation and encourage their future patronage
  • Promote your restaurant on all major advertising platforms to increase brand awareness and drive new customers
  • Set up a loyalty program to keep your patrons happy with personalised discounts and offers

 

Ideal for takeout/delivery

With the pandemic restrictions still in place and the overall situation is rather volatile, you never know when you will be forced to switch to takeout and/or delivery. With Bitrix24, you can easily do so. Accept and store orders online in your CRM, run loyalty programs by creating customer segments based on the average customer spend and frequency of visits, and accept payments online, and more.

  • Web forms and online chats to receive orders
  • Store orders, accept payments and organise deliveries online
  • Online time clock to manage working hours and shift schedules

 

Payroll & Team Management

Restaurants with an integrated payroll & team management platform save big on administrative costs and run their operations more efficiently. Add our in-house task management, employee chats, and video calls to complete the picture.

  • Track working hours and manage shifts via time clock from smartphone or desktop
  • Calculate wages, bonuses and taxes using our third-party integrated solutions
  • Manage paid time off and sick leaves using our absence chart

24/7 Customer Service

Provide quality customer service to your guests and site visitors using various communication tools: live chat, VoIP telephony, social media + messengers, email.

  • Live chat widget with customisable rules, routing, and conversation transfers
  • Classic helpdesk to handle customer requests via email, messengers, or phone calls
  • Fully customisable chatbot and canned replies to handle customer requests and orders faster

 

Online Ordering & Payment Processing

An ideal solution for small cafes and takeaway restaurants, our CRM acts as your POS terminal allowing you to: receive and process orders (even online), accept payments, organize deliveries, track order status

  • Receive an order via website, phone, email, Facebook, Instagram, or another source
  • Create a CRM entry based on the order and send a payment link to the client

Choose the type of delivery and accept the payment.

HR Management System

Open V CRM & Business Management Solutions | More guests. HR Management System with a Human Touch.

Open V’s CRM & Business Management Solutions, transform the way you manage your team. Designed to be fully integrated into your business processes and help you make the right decisions in the HR department.

How we can improve your HR department: (Icons List)

  • Recruiting
    • Find, evaluate, and hire the right people using the resume database. Schedule interviews and score candidates easily.
  • HR forms & records management
    • Reduce workload and streamline HR management workflow with customisable HR forms and automated business processes.
  • Payroll & work time management
    • Track working hours via online time clock. Navigate easily thru multiple pay rates. Ensure accurate payments & tax calculations for every pay period.

 

  • Culture & engagement
    • Onboard new employees, encourage informal interactions, and champion culture with our social intranet system featuring likes, comments, badges, and more.
  • People data & analytics
    • Analyse HR data and do performance reviews to see how your employees’ performance is impacting your business.
  • Ideal for remote work
    • Communicate with your team via chats or video calls, work with documents and projects, use online time clock to start/stop your working day + more tools for online collaboration.

Recruiting

Search, accumulate and store all candidate data in one place. Use scoring to reduce bias and ensure the right hire. Keep your employees informed about professional and career growth opportunities available in your company.

  • Online job interviews via Bitrix24 HD video calls and conferences
  • Built-in tools for applicant pre-screening and scoring
  • Internal job board listing current job openings in your company

HR forms & records management

Get rid of bureaucratic, multi-step approval processes by implementing Bitrix24 robotic process automation. Let the machines do all the hard work and focus on what’s really important – people.

  • Automation of routine HR processes (leave request, business trip, etc.)
  • Customisable HR forms (transfer requests, training request, grievances, etc.)
  • A single online storage for all your HR records, with customisable access permissions

Payroll & Worktime Management

Generate salary slips and manage leaves effortlessly. Pay your employees on time and accurately with our simple, self-service time tracking.

  • Track working hours and manage shifts via time clock from smartphone or desktop
  • Calculate wages, bonuses, and taxes using our third-party integrated solutions
  • Manage paid time off, sick leaves and absences easily

Culture & Engagement

Encourage social interactions within your team in a natural way tied in with their work. Stimulate employee engagement and drive organisational growth using our communication tools.

  • Activity stream/social intranet with chats, posts, comments, shares, and likes
  • Appreciation badges, congratulations, and peer praise
  • Online knowledge base, eLearning/training system, and Idea Management

People, Data & Analytics

Analyse your HR data to get insights and provide career growth opportunities for your top-performing employees.

  • Easy and intuitive employee performance reporting & KPIs
  • Centralised searchable employee directory for quick access to any employee data
  • Staff changes/employee timeline to reflect all the staff changes in the company

Optimised for Remote Work

With our CRM & Business Management Solution, you and your team can easily switch to remote work and stay that way for as long as you need with zero compromises to your efficiency and productivity. Use our mobile app to work on the go and always stay updated on any recent activity via notifications.

  • Communicate with your team via chat, video calls, or video conferences (up to 24 participants)
  • Manage working hours, breaks, and PTO remotely using an online time clock
  • Store and manage your documents and files inside the platform cloud storage, with customisable access permissions.

Work Remotely

Open V CRM & Business Management Solutions: Work from anywhere

Modern businesses don’t need an office, they need a great CRM & Business Management tool. Open V’s CRM features all the tools you need to run your business online and achieve maximum efficiency wherever you are – at home, in the office, or on the go.

How you can work anywhere, anytime: (Icons List)

  • Online communication
    • Write messages and send files in chats, make instant video calls, organize videoconferences (up to 24 participants).
  • Tasks & project management
    • Create workgroups and assign tasks remotely. Monitor deadlines and get KPIs calculated automatically.
  • Employee management
    • Track working hours, breaks, and sick leaves via online time clock. Ensure accurate payments & tax calculations.
  • Unified online workspace
    • Create, edit, and share all your documents and files in a single and secure space.
  • Online sales and marketing
    • Take orders & accept payments online directly from your CRM. Run marketing campaigns + track actionable metrics.
  • Available on multiple platforms
    • Use our CRM in your browser or download our desktop app for a more convenient experience. Get our mobile app to stay connected on the go.

Online Communication

Encourage social interactions within your team in a natural way tied in with their work. Stimulate employee engagement and drive organizational growth using our communication tools.

  • HD video calls or video conferences with up to 24 participants. No time limit
  • Activity stream/social intranet with chats, posts, comments, shares, and likes
  • Create, edit and share files and documents

Tasks & Project Management

Manage your team remotely, assign tasks, control deadlines, follow the task progress, monitor individual KPIs, and get notified of any activities on the tasks in progress.

  • See what tasks your team members are working on at the moment
  • Use business process automation to save time on routine/recurring tasks
  • Collaborate with your team via chat, video conferencing, email, or other means

Employee Management

Generate salary slips and manage leaves effortlessly. Pay your employees on time and accurately with our simple, self-service time tracking.

  • Track working hours and manage shifts via time clock from smartphone or desktop
  • Calculate wages, bonuses, and taxes using our third-party integrated solutions
  • Manage paid time off, sick leaves and absences easily

Unified Online Workspace

Create, edit, and share all your documents and files online. All your data is stored securely on the CRM platform, or you can integrate with your OneDrive. We also offer customizable access permissions (even for external users).

  • One-stop information database with all the necessary files always at hand
  • Upload contracts, share documents and give specific employees permission to view the documents
  • Create knowledge bases to share the knowledge across your team

Online Sales & Marketing

Run your sales and marketing campaigns fully online with over 30+ e-commerce and marketing tools on board. Accept and store orders online in your CRM, run loyalty programs, manage your inventory, and accept payments online, and more.

  • Template-based e-shop builder with free hosting and custom domain names
  • Run marketing campaigns right out of your CRM + track metrics
  • Receive client feedback via online forms and/or chats

Available on Multiple Platforms

No matter what platform you prefer, you always get an enjoyable experience with all the necessary tools at hand.

  • In-browser version: the default experience optimized for slow Internet connections
  • Desktop app: really shines when it comes to working with projects or having video conferences
  • Mobile app: ideal for quick communication and team management when you’re on the go.

8 000 000+ Organisations worldwide already using Bitrix24 | Certified Bitrix24 Partner | Experienced Software Architects

Our Business Services

Business Solutions

Managed Voice Services, Network Management & Infrastructure, Tailored Software and Business Management Solutions.

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Our team of specialists are ready to put together the perfect solution for your business.

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East London

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